Returns & Exchanges
At Biqu Equipment, we stand behind the quality of our 3D printers and components, offering a 30-day return window for products in their original packaging. We aim to ensure your technical projects are supported by reliable hardware and a seamless support experience.
Initiate Request
Contact our technical support team via the help portal with your order number and a brief explanation for the return.
Technical Assessment
Our engineers will review your request and may provide troubleshooting steps or issue a Return Merchandise Authorization (RMA) number.
Secure Packaging
Carefully pack the electronics in their original anti-static bags and protective foam to prevent damage during transit.
Inspection and Refund
Once received at our warehouse, our QC team will verify the components and process your refund or exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing