Frequently Asked Questions
Everything you need to know about our premium 3D printing components and electronics.
What is the typical shipping time for orders?
Most orders are processed within 1-2 business days. Shipping times vary by destination, typically ranging from 3-7 business days for domestic orders and 7-21 business days for international shipments.
Do your products come with a warranty?
Yes, all Biqu Equipment electronics and 3D printer parts come with a standard 12-month manufacturer warranty covering defects in materials and workmanship.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and specialized electronic payment options like Apple Pay and Google Pay.
Can I return a product if it is not compatible with my setup?
We offer a 30-day return policy for items in their original, unopened packaging. Please consult our compatibility guides or contact support before purchasing to ensure the part fits your specific machine.
Do you provide technical support for installation?
Absolutely. We provide comprehensive digital manuals, firmware updates, and a dedicated technical support team to assist you with the installation of our boards and components.
Are your products genuine and certified?
All items sold on our store are 100% genuine Biqu or BigTreeTech products, certified to meet international safety and quality standards like CE and RoHS.